StaysDxb FinOps Portal
A FinOps portal for Dubai short-stay operator StaysDxb (37+ units) — a fully operational operations dashboard, an event-driven automation layer, and “Joey”, a read-only AI ops assistant the team runs from Slack. Joey answers questions and drafts guest messages across bookings, payments and units; the platform handles the recurring finance and lead work. Together they save the team at least four hours a day.
StaysDxb runs 37+ holiday-home units, and the day-to-day was carried by a full-time operations associate and a sprawl of manual work — drafting guest messages, chasing payments and extensions, reconciling the books, and assembling the daily picture by hand. Booking and extension admin alone ran two to three hours; monthly reconciliation took two full days. It worked, but it scaled with headcount, not with software.
- 01
Mapped StaysDxb's daily operation — bookings, guests, payments and unit ops — to separate what staff should be able to ask from what should fire automatically.
- 02
Built a fully operational operations dashboard on a structured database — a single source of truth for the finance and management picture, with gated owner access (beta) so property owners can see how their unit is performing.
- 03
Built “Joey”, a read-only AI assistant in Slack: staff ask in plain language and Joey looks up bookings, guests, payments and units and answers — and drafts guest messages (payment reminders, stay extensions, check-in instructions) for a human to review and send.
- 04
Wired the event-driven automations: payment-due and overdue triggers, checkout-extension alerts, unsigned-contract follow-ups, a daily executive brief, and lead-capture ingestion — every enquiry captured, routed to the right person instantly, and sent an intro message, so no lead slips through the cracks.
- Plain-language Q&A in Slack over bookings, guests, payments and units
- Drafts guest messages — payment reminders, stay extensions, check-in instructions — for a human to review and send
- Daily executive brief, posted every morning
- Event triggers: payment-due and overdue, checkout extensions, unsigned-contract follow-ups
- Lead capture and instant routing — every enquiry assigned and sent an intro message, so none slip through
- Gated owner access (beta) — owners see how their property is performing
The work that needed a full-time operations associate now runs across the dashboard, the automation layer, and Joey in Slack — saving at least four hours every day. Booking and extension admin went from two-to-three hours to about five minutes; monthly reconciliation went from two days to thirty minutes; and roughly 150 guest and staff messages a week are now drafted automatically, leaving the team to review and send. Live and on retainer since March 2026, with write-access on Joey's roadmap.
The AI-automation we lead with — a read-only ops assistant and an event-driven automation layer built into the exact tools a business already lives in (Slack), backed by a real operations dashboard. It replaced the daily workload of a full-time hire and turned multi-hour and multi-day jobs into minutes. Proven in production on a live client, not a demo.
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